RETURNS & REFUNDS
We guarantee delivery to the home address on your account when the order is first placed and when the order is retrieved on the guaranteed delivery date. Please note, we can’t guarantee delivery of an order placed using a business address. If your package is delivered to a business that is closed, the courier will not deliver the package until the following business day.
Since we ship perishable products if not stored properly that can’t be restocked or resold, we’re unable to accept returns.
The following reasons are covered under our policy:
- Damaged items (unrelated to the carrier)
- Late delivery or improper handling caused by the carrier
- Missing items
The following reasons are not covered under our refund policy:
- Incorrect address provided or refusal of delivery when shipped according to our terms and conditions
- Late delivery due to incorrect address
- Inability to retrieve your order on the guaranteed delivery date
Report an issue with your order
If you’re not completely satisfied with True Fields for a reason covered under our policy, please contact firstname.lastname@example.org within 5 days of receipt. We’ll happily review your order and offer an appropriate resolution. Resolutions to reported issues may include replacement of the product in question, credit towards your next bottle, or a partial/full refund. Since we’re not able to physically assess the product, we may ask that you provide photos of the product label and damage reported.
To report an issue with your order, please contact customer support via email to email@example.com for assistance.
Please review your shipping address before ordering. Should your shipping address change, please update it prior to your bill date on the “My account” page.
If you would like to reship an order that was improperly addressed or not retrieved on the guaranteed delivery date, you will be charged 50% of the cost for the replacement shipment.